Useless and unprofessional

Terrible service received from Foschini Canal Walk Ordered two parcels on the 30th May Received an SMS on 1st June to advise that the 1 parcel was on its way to store. No sms after that I then decided to go to Foschini on 3rd June just out of curiosity and they did not want to assist as apparently I needed an otp to which I advised that I have not received any otps. They then called a supervisor or manager to assist and again i was told i should have received one on sms or email to which I explained once again that there was no otp sent. I then logged into the app as proof and showed them that I ordered these parcels (AAAB*** and AAAB***) and one of the parcels on the app was actually showing that it was ready for collection. They then went to check at the back and saw that my parcel was indeed there and apparently they were not too sure as to why I have not received a otp. I then asked about my second parcel as I was only given one and was advised that I would receive an sms on the second parcel once it was ready for collection. I then left the store and opened the parcel as soon as I could and surprise surprise it was the second parcel. I had to go back to the store to ask about the first parcel as that was the only one that showed ready for collection, the consultant then **** and said it only arrived at store the same minute I came back, just to cover their ass. I then opened the parcel just to double check that everything was correct and the dress had oundation on!!!! How can Foschini give me a something that was filled with make on around the neck area, surely the consultant who packed this dress saw it and packed it anyway. Wow I am so disappointed as this is the second time now that I have been disappointed by Foschini and by ordering on Bash.