Urgent Complaint – Unacceptable Customer Service at Foschini, Metlife Mall, King William’s Town

Dear Foschini Customer Service Team,

I am writing to formally lodge a serious complaint regarding the appalling customer service I encountered at your Foschini branch in Metlife Mall, King William’s Town, on 25-03-2025.

Upon entering the store with my friend to purchase clothing for my sister’s party, we were met with complete indifference. There was no greeting, no acknowledgment, and the overall atmosphere was unwelcoming. However, the most unacceptable part of our experience was the behavior of a staff member named Lisa, whose conduct was nothing short of disgraceful.

When we inquired about the availability of clothing sizes, Lisa responded in a rude and dismissive manner, falsely claiming that the size we needed was unavailable—even though it was visibly in stock. Instead of assisting us further, she prioritized her mobile phone over her duties, ignoring us and other customers in the store. This level of unprofessionalism is unacceptable for any retail establishment, let alone a brand of Foschini’s reputation.

As a paying customer, I expect to be treated with courtesy and respect. This experience has left me deeply dissatisfied, and unless immediate action is taken to address the poor attitude and work ethic of staff at this branch, I will have no choice but to escalate this matter further. I demand a formal response outlining what steps will be taken to ensure this type of service does not continue.

I trust that Foschini values its customers and will treat this complaint with the seriousness it deserves. I await your prompt response.

Sincerely,

Lesley

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