urgent

I walk in to golden acre foschini store because I must receive a new card as old one is not being used I'm told only to bring a Id book I walk in today they charge me for a new card which I think is ridiculous as my old carf was still fine secondly I was put to customer service to activate the card and find out that my info I updated few Months ago doesn't correspond to info they have on the system thirdly I never receive statements or anything I'm a good part and fell into arrears because of the staff at foschini stores not updating my info I feel this is ******** as its staff fault my account gets into arrears and I'm billed for stuff that is not my fault at all is this the way to treat your customers to rob and ***** our money for you staffs fault? Coz if this is the rate use go I don't see need to have a account with use also I'm glad to spread the word of how foschini treats and Handles clients