1 reviews | Active since Apr 2017
Updating Of ITC
Good day,
After requesting a settlement letter to you on three separate occasions with out any response after a week, i went in to your Canal Walk ( Cape Town branch ) and settled my account in full on the 25th Feb 2018.
I then requested Foschini on numerous occasions to please update my ITC as i have settled this account way before my six month period was due. I have received 2 mails stating that my account will be updated at all the relevant credit bureaus after the 13th March 2018. Then after i went in to the store they advised me only on the 21st March it will get updated. Seems to me that no one at Foschini even knows what is going on. I've pulled my credit report and not even my Jan 2018 payment is reflecting.
I will not support any of your stores in my life again, will be reporting this to the ombudsman + NCR as well, as this is unacceptable.
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG