Unwanted stuff on account and problem solving it

I have received an sms from TFG group Colletions re and outstanding amount on my account to the amount of +/- R34. I phoned the call centre nr and spoke to a male consultant (cannot remember his name) On my request he confirmed it was for account protection which was added without my consent. I asked him to take the amount off my account and close the acc as I refuse to pay this. Another sms and phone call to Debra with same explanation, nothing happened. I have received more sms's. I once again phoned on the 31st Dec 2015 at 07h50 and spoke to Debra Zakade with the same eplanation. She would ask Debra to resolve the matter. I have paid the amount of R54 last week against my will, as I do not want to appear on ITC for such a silly amount. What bad customer service!! Can this amount please be refunded to my banking account and not to my account, as I do not want to sit foot in one of your stores again and this account please be closed. I will continue shopping with Edgars, etc where you get service you deserve!! Cannot believe we must bear with such *********** people and businesses in South Africa!! You should train your staff on how to treat and serve customers!!