Unsuccessful Credit Refund

Hi There,<br> I would like to express my dissatisfaction with Foschini.<br> Last week tuesday I visited the eastgate branch and saw a pair of ankle boots i wanted to buy.<br> I decided to buy the shoes, R600.<br> As i was making the purchase... I was advised that their system is offline and that my account was reflecting areas. In order to purchase the item i needed to pay a difference of R249. Which I did. After the payment went through Nthabiseng advised me that the purchase wasn't successful, yet the payment went off my account. I couldn't get the shoes. I told her i wanted the shoes and that she should reverse the payment and I paid for the shoes cash. I told her i wasn't comfortable leaving the shop without having received my refund. She told me there was nothing she could do as she has reversed the funds. Her manager came and advised me that the reversal should have reflected back into my account before the end of the day. <br> I went back on sunday to inform them im still waiting for my reversal. Nthabiseng told me to go to the cresta branch and enquire. It's a week later and even after I've made contact with the HOD i still haven't received my refund. Im extremely unhappy with the inconvinienc