UNSATISFIED WITH THE POOR SERVICE

Good day

I have sent email to Foschini asking why if I Have been paying R300 per month via debit order does it show on my statement that only R80 is being allocated to my account? I have received no feedback and also my account balance does not go down yet I am paying R300? I am unsatisfied with this poor customer service.

Kind regards Melissa Erasmus Id number ***