Unsatisfactory service

<p>I have laybyed a pair of boots sometimes in May 2017 and paid it off on the 21st of June 2017.</p> <p> </p> <p>Today the 30th of June 2017,I went to Foschini Carlton Centre to get a refund done and I was told by the Manager on duty i.e Pertunia that am not elgible for a refund as the transaction done was a laybye and it's against the company policy to do a refund on lay byed goods.Such information was not communicated to me in the first place.</p> <p> </p> <p>I was then forced to do a gift card against my will,as the "company policy doesn't allow refund on goods purchased on lay bye"</p> <p> </p> <p>As a customer I feel that my right was violated and I want money back as there's nothing that interest me at the store nor the TFG in general.</p> <p> </p> <p>Awaiting your response and if that's indeed the policy it should be documented on the receipt so that consumers know what to expect</p>