Unsatisfactory Service

Worst customer exoerience ever. I purchased 2 tops from Donna on 30 September 2021 and unfortunately lost my original receipt. The items still have their price tags on and I wanted to exchange for bigger sizes. Yesterday they had load shedding and I could not be assisted. Today the store manager was on lunch and I had to wait for her to return only to find out that she cannot assist without the original proof of purchase as the information for the 30th Sept is off the system. This is how stupid they think I am. I contacted customer care and they also advised that the fail to understand why I was not assisted.

Apparently the procedure differ from store to store and it's management discretion whether they want to assist or not. I'm am so disappointed with this whole experience I'm not even sure what to do with these items as they are small. Worst part I had to pay a cab R120 to go to town for absolutely nothing.