NJ
Nadia J

1 reviews | Active since Jan 2013

27 Oct 2018, 13:33

Unresolved Rewards & More Card

Hi team

I am experiencing an issue in getting a Rewards & More card from your company. This issue has been pursued for the last 4 years on and off and has annoyed me to no end as I am missing out on sooo many rewards relative to my spending at your stores. I previously worked at TFG and had a staff account, which may have played a role in your company not being able to issue me with a Rewards & More card.

Multiple store clerks have offered to try and resolve my issue, but were left feeling disappointed as your client servicing team would transfer my calls around within the company where sadly nobody was able to resolve my issue.

I have chosen to write a review on Hello Peter as I would like the matter resolved as soon as possible.

Kindly get in contact with me as soon as possible to advise of how the issue has been resolved or will be resolved.

Regards

Nadia

0
Replies (1)
Foschini
Foschini's reply29 Oct 2018, 14:59
Official
Good day Nadia,

Thank you for bringing this to our attention.  Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG