Unresolved iPhone 12 Repair – No Assistance Without Original Receipt

I am extremely disappointed with the service I have received regarding my iPhone 12 purchased from Foschini on 03 February 2025. Within six months of purchase, the phone stopped working and I returned it to the store. It was repaired, and I was issued with a repair receipt. In December 2025, the phone developed the same issue again and completely stopped working. I returned to Foschini (Canal Walk branch) to seek assistance. However, I was told that they cannot assist me because I do not have the original purchase receipt. What is concerning is that the store was able to locate the previous repair receipt on their system, which confirms that the phone was purchased from them and previously repaired under warranty. Despite this proof, they are refusing to assist me further. As a consumer, I find this unacceptable. The device has had recurring faults, and I believe this falls under my rights in terms of the Consumer Protection Act (Section 55 and 56), which provides protection against defective goods and recurring failures. I am requesting that Foschini: Either repair the phone properly, Replace the device, or Provide a suitable resolution in line with consumer rights legislation. I look forward to a prompt and fair resolution to this matter. Kind regards, Lusanda Khatywa