Unprofessional Treatment

I've been getting endless calls from the call center, which is relating to my account and it being in areas. I have asked them many times to please send me a statement for me to track back and trace where these areas come from because I haven't been using my account for almost a year now. I need to obviously know if there were purchases made, when were they made and where because to the times when I haven't used my card to purchase anything, the outstanding balance to it seemingly kept increasing. It's honestly an inconvenience to have people bombard your phone, every second but you get minimal assistance to that. The only statements they've sent aren't detailed as to which specific days were transactions made, which store and ect and you obviously expect a statement to be more detailed, hence the request to it. We live in a world full of ***** and ****s, it's only rightfully right to assist customers, more so to information that's missing other clues. Apparently there's been many scandals regarding people's accounts and the increase to their outstanding balances which they have no knowledge of. You guys also sign people up for subscriptions they didn't agree to.

I'd appreciate assistance to this since I'm mostly only receiving calls from agents with attitudes and zero understanding to my request.