Unprofessional Conduct at Foschini Siyabuswa Mall

I visited the store to check Black Friday specials and possibly do some shopping. When I entered, I noticed there were no Black Friday deals displayed. I saw a cashier assisting customers, and three staff members at the cellphone kiosk setting up a display.

I approached one of the ladies at the kiosk, whose name I believe is Modiegi I greeted all three staff members as I stood close to her, intending to ask a question. She responded to my greeting but immediately moved away. I told her that I was actually coming to ask her something, and her response was extremely rude. She rep**** in a harsh tone and with a terrible facial expression, saying: “I am busy, you can see. You greeted and I responded, not like I didn’t respond.” She then stood in the same position and said: “Oh, you need to ask? Come to me and ask.”

Her behaviour was disrespectful, unprofessional, and completely unnecessary. I left that interaction feeling disappointed, embarrassed, and discouraged. I am not a regular customer, but I do shop at Foschini occasionally, and I did not expect such treatment.

To be honest, the arrogance and attitude made me feel as though she might be a manager who talks to customers however she wants because she goes unchallenged. The experience was extremely unpleasant, and it reflects poorly on the Foschini brand.

I eventually asked another staff member, who assisted me politely and answered my question about the Black Friday specials.

Foschini can do better. I hope this matter will be taken seriously, and I request that appropriate action be taken to address such behaviour. No customer should be made to feel unwelcome or disrespected in your stores.