Unprofessional

I am a very unhappy client!!

I received an email yesterday stating that 3 of my items have been cancelled. When i phoned in, i was told that it was due to not being allocated and i now need to re-order it again. This order was done on the 11th of November and on the 16th, i get told to reorder because YOU decided to cancel the order/purchase!! Because YOU did not allocate my order!!

This is extremely unprofessional, as i feel YOU need to fix your mistakes, not the client! I have been waiting patiently for delivery and did not make the mistake in cancelling the order. So why must i now fix your mistakes??!! You have not done the refund, so why can't you fix your error and send me my order that has been paid for 6 days ago?! Absolutely poor excuses and unhelpful call centre agents!

I will never order from you again and will not refer anyone to purchase from you because of your unprofessional ethics!