unpleasant service rendered

<p>i have bought a cellphone from foschini at mamelodi crossing on the 21 november 2016---the fone was faulty the screan was blare and it was also freezing, i brought it back after two weeks of which they gave me a new fone, march on the 17 the fone was on the charger when a starting smelling as if something was burning when i opened the fone it was burned on the corner of the wire, i took it back to foschini as it was still under warranty, i spoke to dimakatso as she was the one i was dealing with since i firsly bought the fone, she told me that she was gonna book it for repairs and will get feedback in three weeks whic it was more beyong three weeks, i had to phone them every day to find out how far are they with the repairs, on thursday i got a call from dimakatso said i should come in to the store, on friday the 21st of april i went to the stores they told me that they could not fix the fone as it was a physical damage, i could not understand cause on the terms and condition my cellphone is still under warranty and they did not specify and kind of physical damage, i spoke to dimakatso she could not give me clear explanation the she calld another lady who also did not know exactly whay she was saying, my plea to you i want a new phone or they must give me my money... thanks in advance</p>