Unpleasant service from consultants and supervisor

Ont 17th of August 2015 I settled my account after a converstation I had with one of your supervisors Domonic , the payment was ma de and I requestedfor my account to be finalized and a paid to be sent to me aswell as an itc update , on numeours occasion I tried callin n everytime I was no assisted to my suprisse I get an sms stating I'm owing the account when speaking to all the consultants they can never seem to explain why my request mafe on yhe 15- was not attended to to top it a consultant Simon Davids shangs up the call on me when I'm request ing info for your advocates office , I kindly request the matter escalated my record updated and a paid up letter sent to me