Unpaid Claim

I have app**** for a retrenchment claim at South gate mall store in July 2015,no correspondence was sent. to me regarding the status of my claim.After numerous phone call to this number *** of which was also transferred to claims department was told my claim was rejected should re submitted after 3 months. I went to south gate branch again in October did the whole re submission no communication also until I phoned again today was and got a rude Lady who told me about their 18 stores and how many claims they have.I was told my claim was rejected cause my account was in arrears but when I claimed my account was not in arrears and that my policy was cancelled I am still receiving statement and I am being billed for that policy and she says statements are computer generated. I must wait for the letter and must write back to them complaining about this and she says I am reading here what you must do. Can this company please pay my claim and I have emailed them also and asked the lady for the ombudsman contact details and she rudely put the phone down in my ears.I am shocked by this treatment from Foschini,they keep on selling policies that they are not gonna honour