Unhelpful service at Pavilion and Gateway Stores

I purchased a small jumpsuit on 11/12/2015 at Foshini Gateway. I wore it once and the strap clip broke. On 01/01/2016 I went to Gateway store to return the item. The store was closed. While I do understand it was NY day all the other TFG stores were open for business. Never the less the next day (02/01/2016) I went to Pavilion to return the item. When I got there I was first told they couldn't help me as I have an Ameican Swiss account and not a Foshini Account. After compalining the sales assistant said she would try. Then said she couldn't help me as the item was purchased at gateway and not their store. <br> <br> The cashier called Gateway to get the docket - gateway then informed her (the cashier) that they couldn't help her as they are busy. She hung up and laughed. After complaining again ,and requesting the manager, the manager called gateway. Gateway then helped (obviously because of the seniority of the manager). Gateway then gave the wrong docket number and the sales assistant still couldn't help me. <br> <br> After queuing and waiting for over 30mins I still have a DEFECTIVE item. I left completely dumbfounded at the lack of service. <br> <br> Service was so bad - I will be closing my account!