Unhelpful and Rude Staff - Foschini Kenilworth Centre

I am very disappointed in the service received at Foschini Kenilworth Centre. My father went into the store to purchase a cell phone and after selecting what he thought was a good deal, the sales assistance Nuhaa rang up the sale. She never spoke while doing so, simply rang the sale, opened the phone, inserted the battery asked whether she should switch the phone off again and then closed the box.

At the end, she happened to mention that the phone was not an android. Now my father, being 57 knows nothing about technology and its advances. Why do you have sales assistants? If they provide no assistance except for taking your cash?

This woman was unhelpful and rude when we tried to return the phone because it was not what we wanted. We would have known this, had it been explained. She called my father a ****! Said she did explain everything.

Not only were we unhappy, but later another customer approached us after she overheard. She advised that this same assistant, Nuhaa was rude to her as well. She asked her to call another store to check if they’ve got stock of a certain item. Nuhaa not only ignored her request, but said why should she call, the store is not too far from KC. She was so rude to the customer and does she really expect the customer to drive all the way to Cavendish because she is too lazy to pick up the phone and call?

Thankfully the store manager was nice and assisted without any problems. This after she took my dad's number to get the store manager to call him. Only to find out, she never even mentioned it to the manager.

Clearly some staff members need training in customer service.