Unhappy with FOSCHINI GROUP

I am having the most difficult time with Foschini Group. Firstly there is a ********** account opened under my name, I then took the time to contact them and advise that this account is not mine. They then advised I visit one of their branches (Sterns) and submit documents (affidavit with case number and copy of my I.D) which i did on the very same day of my call ( 21 November 2018)

I had a follow up call the very next day as there was no acknowledgement of documentation or anything like that. They did not have a SLA, on when they can resolve this. The only thing you are told is that your documents are still on queue .

I called in today, to follow up. To my surprise they state they have sent me an sms requesting a case number, that is on the document I submitted on the day.

Today marks exactly 3 weeks that a ********** account hasn't been removed off my credit profile, with no estimated time on when I can get feedback. I must say I am unhappy at the way they validate the credibility of people that open accounts as I would not be in this position in the first place.