Unhappy customer promise not held

On the 28 of January 2019 I called foshini headoffice with a query to and amount of R1083. For a fragrance That when off twice on my credit card on the 8 December 2018 And it didnot not reverse automatically it was like a minute apart I only realise this on the eve of 27 January 2019. 1. On 28 Jan I called fnb and they confirmed transaction going off twice. 2. I then called foshini headoffice and they told me to call the store. 3. I called the store when manageress Sharmila told me she contact banking . 4..She called me back to say 2 choice they can put money back into account which would take 7 to 10 work days or fetch money in VNA I said reversal would better as I live in Northern subs and was not going to drive all the way re: petrol. 5. She took my details viz bank 6. I then waited for more than 10 days 12 or 13. 7. Then called spoke to a Bianca who was going to get back to me as she said Sharmila whom.sincerely promised she would sort it hand it to her . 8. Bianca never came back to me. 9. I then called back the following day N B all this from.my cell.phone. And spoke to Chad very helpful gentlemen and said he'd get hold of Bianca he then called me back to.his word. However Sharmila and Bianca obviously processed nothing. He the called me last Thursday saying the same 7 to 10 working days but he doesnt think.it fair upon me and was going to find out if I could collect cash at foschini nearest Which I said Tygervalley. To date i im.still not reimbused and the bank us obviously charging me interest which foschini is not going to compensate not for my airtime. I cant understand why I should be running after my money and cslled banks foshini and relevant people. N B I do not blame Chad he was trying his utmost best. However, here I am R1083 short My airtime wasted Interest running up. Its all about principal Im not happy at all with foshini If Owed them a R20 i wouldve had a few calls already Haseenah ********** 878