unhappy customer

My name is Karabo Moatshe and I am a very unhappy customer. I purchased a Samsung galaxy A10s from Foshini at the Jubilee mall branch in Hammanskraal on the 22nd of May 2020, and merely a few weeks into using the device the fingerprint sensor no longer functioned. I then went to the store on the 5th of June 2020 to report the matter and book my phone in for repairs at Samsung. The sales consultant at Foshini by the name of Jonas booked my phone in for repairs and told me that the repairs may take up to 30 days, however Samsung will keep me updated on the progress of the repairs from when they pick the phone up from Foshini. I received no correspondence whatsoever from Foshini and Samsung, but gave them until said 30 days. I returned to the Foshini store on the 8th of July 2020 expecting good news regarding my phone but was told that my phone was picked up from Foshini on the 1st of July and only reached Samsung on the 7th. I only received this information after demanding to speak to the manager at Foshini and after she connected me to a consultant at Samsung. I have since contacted Samsung numerous times with no luck.

I have been without a phone from the 5th of June and on the 5th of August it will mark 2 months; without the phone that I paid full price for. I am a student and I purchased that phone to assist me in my online studies, yet I have suffered for the past 2 months.

i have since written an email to *** on the 1st of August expressing my feelings towards the matter and demanding a refund, and i have not received any reply from them. All I have gotten for the past 2 months are excuses and apologies but with 0 results. And now I am denied my money. I have waited enough to receive their defective device, now I simply require the same amount of funds i used to purchase their product, that is all. I do not wish to go through the same experience when the phone is in need of repairs again, so I feel it is best if i get a refund and nothing less