Unhappy Customer

I bought a laptop from hi-direct on-line through my Foschini card. I was given a number from Incredible Solutions that I have to call in case I need to do repairs. When I called that number I struggled to get someone who knew what I was talking about, but when I got hold of her, she advised me that I rather take it to a Foschini branch, otherwise I will have to pay a fee for the machine to be fetched from my house. Then on the 09/05/2015, I went to the branch in Jabulani, who called around trying to find advise. Finally I spoke to the lady at the cellphone counter by the name of Zanele. She said she can only accept the machine if its in its original package, I told her I threw it away, since it was late, she promised to call me the following day to advise me what is to be done. She never, did and on the 15th, I went back again, but she was off. Another lady took my numbers and promised to give her. Today is the 27/05/2015