Unhappy customer

<p>Todae i went 2 Foschini in Hemmingways doing an exchange on tekkies my daughter got as a gift as they are small. I hand this lady Zenande de slip n the tekkies togetha with the ones tht ar the right size n i tell her im exchanging for size, as she is busy with this transaction i decide to also pay my foschini account n i say to her when u ar finished please make a payment to this account. This lady doent even ask me if its the same account she takes my card and rings the shoes in my account after she is finished as she hands me the slips i notice she has rang these shoes in my account and i ask her why ? She responds arent you using this account for the return and i say no i told u im making a payment and the account that bought the shoes is different as they wer a gift 4 my daughter. Now she has to now undo what she did and credit my account then she tells me she can not do a exchange without the card . Then i ask why because i have a slip and the item is still in its original state. No i cant help you we need the card, im saying but sisi this was a gift here is the slip the person that bought this is not around EL and i dont get the logic behind ur statement. She then says they credit the account then make a new purchase. Bt i came here for an exchange not credit and new purchase. Im not buying something else, i have not added on thr original amount, its de same item just changing size and here is the slip.</p> <p>Then we had an argument i mean this is nt even stated on the back of the till statement so were does it come from? Beacause only things stated is item must be in original state and proof of purchase available nothing says any thing about account card. Sisi please lets do this you can moss see the details of the account holder please call her and confirm with her that i can do this return and here is my ID book also no we cant because we need the signature of the account holder. I ask for the manager im told to wait as she is busy with another customer i stand there waiting for 15 min i tell them im in a hurry and i did not drive all the way to stand here at foschini for nothing.</p> <p>The otha store assistant calls this other lady Jewels to assist me i explain again the whole thing bt at de end she doesnt assist me. I tell them im not happy they say nothing they can do. After an hour of an arguement over an hour i say Zenande please give me my shoes so that i can go, she says we cant give them back because we have already credited them back to the account. I say look here ntombazana i gave u tekkies and a slip now i expect you to give them back now as you can not assist me i did not say credit the account i said im exchanging now give back my things now i habe to wait for this Jewels lady as she is still on lunch to do a credit reversal. Yeses , i can not beleive a big retail company like Foschini could be so so un helpful. We go to other stores for exchanges like edgars and we are assisted with only a slip not asking 4 a card why is Foschini different?</p>