1 reviews | Active since Jan 2012
Unhappy client
Good day,<br> <br> I would like to express my unhappiness with the Donna Claire store in Gateway, Durban. I was at the store yesterday at around 12 midday to buy a few things. There were 3 ladies at the till chit-chatting away while there were customers inside the store.<br> <br> I grabbed a few things and went to the till to pay, the ladies just ignored me and continued to chat. I left them for a while thinking that they will stop and assist, but no, i had to disturb them. When i finally got assistance from the lady called Zanele, she just pretended as if all is well. I complained and she told me that they are busy with stock count. Does that happen during the day when there are customers in the store?<br> <br> No apology what-so-ever for the bad service. There was another gentleman in the store, you could see he looked lost and needed assistance but the ladies at the store had other plans that includes chit-chatting away.<br> <br> <br> Grateful if you could take your staff for a workshop or something, to teach them how to deal with customers in a Retail world. This is totally unacceptable.<br> <br> <br> Unhappy client.<br> <br>
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
