SM
Samuel M
1 reviews | Active since Jan 2018
02 Jan 2018, 14:11
Unhappy client
I went to purchase fragrances at foshini Menlyn & in paying for the items , was told one item is not for the price i see & the manager assisting was so so rude to me I just told her I'll take the matter further which is something she suggested.
Called the call center & launched a complain , was told the area manager will contact me within 48hours of the previous two weeks & im still waiting.
I have the reference number or the RM number as it might be called & the pictures of the fragrance that indicates price & product bar code.
I'm so not happy with the service
Helpful (0)
Replies (2)0
Replies (2)
Foschini's replyOfficial
04 Jan 2018, 08:13Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply04 Jan 2018, 08:13
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
SM
Samuel M's updateReviewer Update
02 May 2018, 20:25I still await a call from the area manager even today , are you guys for real?
SM
Samuel M's update02 May 2018, 20:25
Reviewer Update
I still await a call from the area manager even today , are you guys for real?