UNHAPPY and DISAPPOINTED service from Donna Claire

I have always enjoyed shopping at Donna Claire. The clothes always compliment the fuller figure. In all the Jhb stores no matter where you shop the staff has always been accommodating to assist especially with a refund or exchange. No matter from which store you purchased the item from, if you have a receipt or not. As long as it has not been worn, the tags are on or the boxes are from them. Not the same experience in Cape Town. I purchased a pair of shoes at the Canal Walk Shopping Center. I was not happy with shoes when I got home. Just did not have time to back. After a while I went to Donna Claire at the N1 City Mall. I took the shoes with me and wanted the Donna Claire to exchange them for something else. To my astonishment they told they will not do the exchange and I must it back to where I purchased them from. This is not a R50 item... it is a R500 pair of shoes. Very disappointed with this service. To Rub salt in my wounds, I purchased 2 jerseys for R450 each. Did not pay attention they charged me for 3. How can I go back and query with them. Its not checkers where you purchase over 30 items that the cashier can get confused and ring 1 item twice... Dahhh! Now I would like to see what Donna Claire can do about this? VERY UNHAPPY and DISAPPOINTED loyal customer...