1 reviews | Active since Feb 2017
Unhappy about Foschini.
<p>On the 14th of Feb time 18:07 I bought a dress at Foschini Highveld mall only to find out it's a damage and today I went to Foschini Witbank , they told me that it's not their fault that it's a damage I should go back to Highveld Mall. They said they calling their manager for authorization and and the answer was she's busy with a floor walk. Who's fault is it that they merchandise damaged clothing. and whose fault is it that the manager is on in store to authorise. Am upset because I used my money for transport to go there now i must use my money again to go to Highveld Mall because it's not their fault </p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Thank you for your help , the store manager did call me and apologies for what happened , I also did return the dress now everything is sorted.
Thank you for your help , the store manager did call me and apologies for what happened , I also did return the dress now everything is sorted.