NN
Noluthando N
1 reviews | Active since Dec 2014
04 Mar 2015, 15:04
Unhappy
I laid a complaint November last year about a phone that was in for repairs and My phone was repaired and I have the very same problem with the brand huawei I don't want this phone anymore because its gonna give me the same problem again and I will be out of South Africa for 7 months what will I do if I get the same problem?right now I don't have a phone and I talk with my agent everyday where will she get me,please foschini must get back to me Asap,I mean I bought this phone in September it started giving me problems in October I took it in for repairs they took time to bring it back I only got it in December that's why I laid a complaint last year as well I'm very unhappy about this I want a different phone not this Huawei .if they reply can they use my email adress coz I don't have a phone right now [Email Removed]
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Foschini's replyOfficial
05 Mar 2015, 15:32Hello nolu.ndlela,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply05 Mar 2015, 15:32
Official
Hello nolu.ndlela,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,