unforseen delays

I’m writing to share on misery that the Foschini Menlyn mall put me through. I was looking a certain pair of shoe and went to the Centurion shop and they didn’t have the size I was looking for, I then asked which branch might have the size and the lady said the Menlyn branch has. I went to the Menlyn branch and I was there at 10:30 the shop was closed and there was a note that reads: due to unforeseen circumstances the shop is closed and will open at 11:00am, cool I waited and at 11:15 I was there and the shop was still close and a lady was on call with someone person in the shop and they advised another hour, the notice on the window was then changed to the shop being open at 12:00pm and 12:00pm became 13:00pm and 13:00 became 14:00pm and I could not take it any longer. I waited the whole day for nothing basically and if the noticed had said we are closed and the shop will be open as soon as the matter is resolved, I would have made an alternative plan. I love Foschini and would hate to not be a loyal customer.