UNFAIRLY TREATED

Good evening

My name is Abongile Nchupetsang. I opened a tgf clothing account at Foschini in March 2023. I gave all my current details including my cellphone number which ***. To my surprise when I tried to purchase online, the number I used more than 5 years ago ***, which is no longer in use was used as my current number for this account. I don't know where foschini got this number from. I could not proceed with this transaction online. I called customer service and I tried to change this number but I was told I failed questions and I I must take my bank statement and ID to the store. I did today as I was desperate taking advantage of the 50% sale on the following items:

1. *** size 7 2. *** size6.

I was told that emails are not working at Foschini Riverside Mall, I had to go to @home Riverside Mall to email, at my return back to Foschini, I was told ***** department is closed. I can not be assisted. I lost on a savings and all of this is not my fault but negligence of TGF staff because I would have never given an old cellphone number and now I'm struggling and treated as if I'm a *****ster. I'm very upset.

Can this please be resolved and I be given an opportunity to purchase this 2 items on that sale amount as this was not my fault. I spent 2 hours at Riverside Mall trying to resolve this matter. Very unfair

Regards

Above is the email I sent on Sunday, I was not responded to, I called I kept on being transferred until I finished airtime