Unfair treatment

To dafe no one from The Foschini Group online support management/complaints has contacted me regarding my complaint. My request is very simple yet no one cares to help. Im confined to the indoors and im unable to go out shopping. I have an online profile which im unable to use because of an old card that is linked to my profile. This card is for an account that was cancelled many years ago and i dont understand why it is linked to my profile. Im BEGGING you to remove this old card(ONLY) because its preventing me from purchasing online. Please LEAVE the VURRENT card linked. Is my request unreasonable or undoable? Its been a week now struggling. Why are you treating me like this?