********* SERVICE

<p>I purchased an item in the 12 Nov in which a week later i get an sms stating i need to payment. i ignored this as i thought you guys make a mistake. A week later i get another sms stating my account is in arrears. How can i be in arrears for a purchased made less than 2 weeks. When i called your customer service, i was informed that Foshini bills their clients on the 12th and i HAPPEN to fall in that bracket as per my purchased made. On the 16th Dec, i paid my account off and noticed i needed to pay for the sms charge and interest as your COMPANY captured me as 12 months client. Im confused on this as when i app**** for this account i mentioned i wanted it for 6 months and when i purchased my item, the sales consultant informed me if i wanted the purchase for 6 or 12 months in which i stated 6 months. When i called your customer service in Capetown, i was informed by JESSICA that foshini will decide when to allow me to purchase on 6 or 12 months in which she transferred me to the collection department in which i was on hold for more than 30 minutes BUT never did i realise that the collection department was closed due to the public holiday. SO WHY WAS I TRANSFERRED? When looking at my statement, i realised that i must PAY FOR THE sms and interest fee. Why was i as a client NOT informed that my accoiunt was on 12months. Why did i get the opportunity to choose between 6 or 12 months IF MY ACCOUNT WAS ON 12 MONTHS. WHY Must i pay for charges that was not menat for me. This is **************** AND TOTALLY UNTHECIAL FOR A COMPANY to charge their client uncessary amounts. Do bear in mind that im not arguing about the COST but the MISLEADING TO YOUR CLIENTS. Get you ALL your staff inline with your procedures and UPDATE YOUR FREAKING SYSTEMS. Dont be giving clients different stories when it suits YOUR'LL</p>