Undesirable business practice at foschini

I WOULD NEVER RECOMMEND FOSCHINI EASTGATE TO ANYONE

I bought headphones from Foschini Eastgate earlier this year using account, the one ear piece does not work anymore. Unfortunately i lost the receipt and i thought they would assist me even though i lost receipt as i used my account.

On 16 June, I went to Foschini Eastgate for an exchange or repair, I first spoke to a cashier by the name of Alina, she said that the warranty is 1 year but they can't exchange as they are not technicians. We then asked for the manager , Tebogo, who came and i asked what the warranty was, he said 30days. I asked him if he is sure about 30days he repeated to say its 30days (The whole manager saying 30days warranty)

Tebogo said that they would get information as to what needs to be done from the supplier and get back to me by Wednesday 19 June. Alina also said that she would go through a list of transactions done on my account to see if she can get the receipt printed.

Neither Tebogo nor Alina have contacted me about the way forward regarding exchange or repair of the headphones. On 28 June, I went back to the store around 17:00 to find out what was happening, Tebogo told me that Alina is on lunch and as soon as she gets back he would give me a call. HE NEVER CALLED ME ON THAT FRIDAY, HE NEVER CALLED ME ON SATURDAY EITHER.

Today, 30 June 2019, I decided to go back to the store again, I was told that Tebogo is not in today. When I spoke to Alina, she claims she told me she was sick and handed the matter to someone else but she never told that. I don't care if she handed the matter to someone else but someone was supposed to get back to me to resolve this. This level of bad service is disgusting for a big brand like Foschini. I would never recommend Foschini Eastgate to anyone because the SERVICE IS PATHETIC FROM MANAGER AND HIS STAFF.

I WANT NEW HEADPHONES BECAUSE I CANNOT WAIT FOR THE PROCESS TO START ALL OVER AGAIN

PLEASE RESOLVE ASAP