MM
Motswalo M
1 reviews | Active since Feb 2018
14 Feb 2018, 15:50
Underwear hangera
I bought a lingerie outfit for my anniversary. When I picked it off the rail it had medium on the hanger, with the excitement of my 9 year anniversary. I bought it for my wife. Only to my surprise, it was large. Menlyn foschini refused to help me. She has not even seen it, stating that is underwear and their policy does not allow them to return underwear under no circumstances. Now I regret why I stepped into the store in the first place.
Helpful (0)
Replies (1)0
Replies (1)
Foschini's replyOfficial
15 Feb 2018, 08:10Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply15 Feb 2018, 08:10
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,