under debt review without my knowledge

<p>On the 21st october 2016 i went to the Foschini store in Southgate to purchase using my Foschini account ********** ********** 7578, i was than surprised to learn that my account is under debit review yet in September i **** a payment of 300 if I’m not mistaken ,month end of October on the 26th i made an internet banking payment of 390 to settle my Foschini account because i was upset about my account been under debit review without my knowledge , i than called the head office and was told that the account cannot be closed because i over paid and needs to be refunded 39.86 and i was told to visit the branch to collect the amount than close the account , i than went to the Foschini store in town Eloff street to close the account , only to be told that the amount is not reflecting on their system and i must come back on the 12th of November i than went to the store on the 15th and that’s went my nightmare started , the guy (kagiso ) said he sees the amount reflecting but he cannot close the account because there is a memo on the account , i just wanted to understand why because i paid up the account so why was it so difficult to close the account and refund me . a lady at the store than gave number to call Eastern Berry to call and find out who is handling my account and why my account is under DR , I called ********** 150 and was than given 4 more number ********** / ********** / 0 ********** / ********** 665 where i was not even assisted but they all kept saying "we see that the account is under DR but we do not know who is handling you r account , I literally cried on my way out the store feeling defeated and lost .</p> <p>i was even late for work that day because i was at the store for over an hr using my Own cellphone to call these number only not to get anywhere ,</p> <p>when i got to work i called head office and the lady said they can see that i have fully paid my account and she can give me a paid up letter which says - DEBIT REVIEW :PAID UP ACCOUNT and she assured me that when i go with the paid up letter to the store they will refund me and close the account , but when i got there the account could not be closed the guy who helped me this time called head office and the lady told me that i need to get a letter from the lawyers who is handling the account and send the letter to them than they will close the account . i don’t even know who is reviewing my account i just told the lady on the phone that i will just log a complaints because i really cannot deal with this anymore.</p> <p> </p> <p> ********** </p>