Unbelievable bad service

On the 29th of October i requested a set aside of a dress in Focshini (Andries &Church str), then on Tuesday morning i called to request that they continue to put it aside as i was out of town due to work commitments and i was told not to worry.

Come Wednesday when i went to pick up the dress i was told the dress has been put back on the floor, okay i searched for it for about 30minutes, i couldn't find it, then i asked for the person responsible for that department, she came and told me she has packed stock and the dress is part of it & transferred it to Foschini mamelodi, then she told me she will sort it out, but i must pay R70 for the dress to be brought back i agreed, she told me she will give me feedback on thursday morning .

Thursday no feedback, then Friday i go to the shop and im told they dont know anything about a dress being transferred back from mamelodi, then they contacted mamelodi to check for the dress and put it aside for me.

I agreed to go to mamelodi on saturday, come Saturday i put my responsibilities aside and went to mamelodi, to my very surprise they don't know anything about it and the dress is not even part of the stock they received, thanks to the mamelodi store manager she even went to the length of opening stock with me to check of the dress,she was so worried and she even knew the lady i was referring to, but unfortunately the dress was not found, she really went out of her ways to track it unfortunately we couldn't find it

Can you imagine how much time, costs im enduring in the process? when i was suppose to receive nothing but a good service from your company.

Please sort it out, i need this dress urgently for my vacation and also i want to understand the level of dedication from your staff.

This lady Bertha she had me going up and down without doing her job well and not even caring whether i get feedback

What kind of a service is these from a big company like this.