1 reviews | Active since May 2012
Unauthorised transactions in my account
<p>I'm disgusted by the service i received from foschini after being a loyal customer for more than 10 YEARS! There was an unauthorised transaction done on the 17th of September of which when I enquired I was told 2 send documents so their forensic team can investigate of which I did well I have been waiting for more than 4 weeks,they don't even have descency to let me know on the progress,I mean how difficult can it be??? I want all slips dated 17th September with my signature authorising debits,I want that transaction 2 be reversed in my account!!! What upsets me the most is when I called yesterday 2 follow up and I was told NOTHING HAS BEEN DONE!!!AFTER WAITING FOR 4 WEEKS! I demand a conclusion on this matter within 24 hours or else just CLOSE MY ACCOUNT SINCE YOU FAILED TO PROTECT MY INFORMATION...I'm disgusted by all this </p>
We’ve passed your feedback on to our customer service department who will investigate this. They’ll be in touch with you directly with an update.
Thanks,
The Foschini team
We’ve passed your feedback on to our customer service department who will investigate this. They’ll be in touch with you directly with an update.
Thanks,
The Foschini team
I received feedback from chantel in forensics and i must say the whole situation has left a bitter taste in my mouth the level of incompetence from your stuff at eastgate mall is disghusting and left me as a customer inconvenience in a big way and keeping this account is no longer worth it for me!! The level of service is shocking!
I received feedback from chantel in forensics and i must say the whole situation has left a bitter taste in my mouth the level of incompetence from your stuff at eastgate mall is disghusting and left me as a customer inconvenience in a big way and keeping this account is no longer worth it for me!! The level of service is shocking!