Unathorized Billing/ Bad attitude from Branch Staf

For the first time ever did I receive a Foshini statement since I have opened my account. This was on 25/9. I have never received a statement via post or mail. Thus for the first time I noticed there is a club fee of R 25.90 on my account. I have NEVER agreed to this fee telephonically nor on my application. When my mother went to the store to sort it out the store said it is not their problem(Kedi Mmila & Lorraine Manyila) and phoned the call centre. Call centre advised that the store must complete a form and send it to customer service. Not only did the consultants not have an idea what customer service was talking about, customer service advised my mother in person they are way to busy with other cases to deal with this now. I have NEVER agreed for any club fees of R 25.90 to be added to my account. This is *****! The telephone consultants said they can refers all the fees but the branch needs to complete the form. The branch said it is not their problem. How/who gave permission for club fees of R 25.90 to be added to my account and why have I never received any statement from Foshini in any form except the the 1st one electronically 25 September. I want ALL club fees reversed.