Unallocated Successful Payment no JOY!

On the 20th July I swiped my Cheque Account Card to make payment to my The Fix account in Canal walk as part of my instalment payment, I paid R1450 using my ID number. I only have 1 Acc with Foschini. I received calls and sms's from The Fix that they cannot locate payment, They required target details or a notice or payment but they don't provide that now i had to lodge a charge back dispute which i was told will take 3 weeks for payment to only be reversed back and then i have to make a payment back to Foschini what the heck is this back and forth merri go round business!!! i made a cash payment using my card not an EFT made the same method of pyment twice thereafter 27th and 31st July and those werent an issue!