Unallocated payment

<p>On 26 June 2016 I made two payments on my Foschini account on their website on the pay now function. The allocated one payment but the other payment they do not find. This two payments went of my bank accont. It has been a month and I phoned and emailed the customer service almost every week two times. All that they say is when they find the payment they will let me know. Well when will that be because this is really bad service that they have not allocated my payment. I think nobody is doing anything about this and I am losing my payment because I want to close my account but now I can't. </p>