Unacceptable Service

<p>Good day , visited your Maponya branch yesterday to process a refund and was told that the store has no money and next time i want to perform such a transaction i should call the store first and ask if the store has funds ,i called your 0860 cust care line and advised me that in such a case they should actually perform a debit card reversal which in store they refused profused with no intrest what so ever to assist me .i went to a TGF store nearby Fodchini and the guy advised that its rare that a store can say they do not have R330.00 at 16h00 on a sunday afternoon but because im from Donna its possible because they always chase clients with cash payments away to come pay at other foschini group stores .why does one have to accept such service from such a big organisation ? it is unacceptable and i request that this be attended to ASAP .</p>