Unacceptable/ Frustrated / Customer Service

Account Number:***<br> Card Number:***9<br> Query Ref Number:***<br> <br> For the last 6 months I have been charged for magazine fees which I have never subscribed too and never received. Despite numerous calls and visiting branches to resolve this query the charges have not been reversed and the publications department have also not reversed the magazine subscription. Since November I have been calling the customer services department to reverse the charges and close the account and to date I am still receiving nasty threatening SMS's and this tells me that this matter is not being attended to in a professional manner. Kindly resolve/reverse all charges and fees and close my account with immediate effect. I have been a loyal customer for many years and its unbelievable to be treated in this manner.<br> <br> <br> <br> <br>