Unacceptable

This is the third time I had to return an item ordered online due to it being defective! To say I'm disappointed is an understatement! I don't understand how Foschini Menlyn can pack an item for delivery that's clearly defective and to pack it in such a way so that you are unable to see it until it's removed from the packaging it came in, what kind of incompetence is this? Like do you not care about customer satisfaction? Why would anyone think this is okay? Imagine being excited about receiving your parcel only to find that something is wrong with the item you have ordered. This is unacceptable, I don't know why I keep giving Foschini a chance to redeem themselves when they clearly have such little regard for their customers.