UNACCEPTABLE

I had an account with this retail store. I paid my account in full and asked for them to close it. 2 months later I receive a call asking me when am I going to pay my outstanding amount, I begin to explain my story to the operator and she informs me that my account in fact was not closed, so she closed it for me and said everything was done. I was happy to hear that she could assist me. 2 days later I get another call about the same thing only this time I get told that whoever didn't cancel the subscriptions on the account and that's what they are billing me for.... I then asked to please be explained to as to why would I cancel my actual account and not my subscriptions ???? DOES THAT MAKE ANY SENSE???? I don't want the account anymore I paid in full and because the administration office cant do their jobs I am still getting phone calls to pay an account that I no longer have!!!!!

this is shocking and very frustrating!!!!!!!!!!!!!! NOT A HAPPY PERSON RIGHT NOW