1 reviews | Active since Jul 2015
Unable to insure Jewellery
<p>I called TFG insurance department on ********** for nearly 2 months attempting to insure an item of jewellery I purchased however whenever I call no one ever answers and now I run the risk of the item not being insured as it is nearly 2 months old. Why would TFG offer insurance for Jewellery if the people in the department do not answer when a customer calls to insure their valuables. This is terrible service from one of South Africa's biggest retail groups!</p>
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
I received a message from Sharm in the Jewellery insurance to call her back on ********** and after leaving a message on that specific number and numerous calls to the number I am back to square 1. No insurance for my Jewellery and still NO contact with anyone in that department. This is ridiculous. How can no one in the department be available to take my call for a whole day!
I received a message from Sharm in the Jewellery insurance to call her back on ********** and after leaving a message on that specific number and numerous calls to the number I am back to square 1. No insurance for my Jewellery and still NO contact with anyone in that department. This is ridiculous. How can no one in the department be available to take my call for a whole day!