AB
Anjalise B
1 reviews | Active since Dec 2018
03 Dec 2021, 08:32
****ty service at Fochini Loch Logan Bloemfontein
Service at Fochini at Loch Logan Waterfront in Bloemfontein is pathetic. There are 6 tills/computers in the store (excluding the one at make-up) and never will you find more than 2 people working at the cashier station. Mostly there is just one person. In the past 2 months I have been in the store a few times and every time I wait 10-25min in the que, even if the que is not that long. And you will see so many staff working on the floor. I took photos to show how the staff are even just sitting around chatting to each other. It is ridiculous.
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Replies (2)
Foschini's replyOfficial
03 Dec 2021, 10:24Dear Anjalise,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies. This is not the level of service we strive to provide our customers.
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies. This is not the level of service we strive to provide our customers.
We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies.
Kind regards,
The Foschini Team
Foschini's reply03 Dec 2021, 10:24
Official
Dear Anjalise,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies. This is not the level of service we strive to provide our customers.
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies. This is not the level of service we strive to provide our customers.
We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies.
Kind regards,
The Foschini Team
AB
Anjalise B's updateReviewer Update
03 Dec 2021, 10:39Thank you. I just want you to address the issue there as the customers in line are bonding in true South African style over the terrible service. I love your clothes, but I believe the service there needs attention as people are walking out after waiting in line too long.
AB
Anjalise B's update03 Dec 2021, 10:39
Reviewer Update
Thank you. I just want you to address the issue there as the customers in line are bonding in true South African style over the terrible service. I love your clothes, but I believe the service there needs attention as people are walking out after waiting in line too long.