Treating Customers Unfairly

<p>My second attempt to be apart of the Foschini group was an absolute fail.</p> <p> </p> <p>For the second time the staff at Foschini have reassured me that my proof of income have been sent through correctly.</p> <p> </p> <p>For the second time i have received an sms stating that i still need to provide the documents.</p> <p> </p> <p>Each time the documents have been scanned incorrectly and are not reflecting my name and surname.</p> <p> </p> <p>I called into the contact centre and spoke to an agent I cannot remember her name but it sounded like wynomia.</p> <p> </p> <p>I expressed my frustrations and the agent would not allow me too.</p> <p> </p> <p>She took it personally when i told her I'm just trying to Express my frustrations.</p> <p> </p> <p>She told me "if you dont want to take a foschini account you more than welcome not too"</p> <p> </p> <p>I told her that she has absolutely no right to even make that suggestion.</p> <p>She was extremely unprofessional and handled the call in a poor manner, the lack of ability to speak basic English was poor and not up to scratch for a customer service consultant.</p> <p> </p> <p>She had a bad attitude and pie objective handling s****s.</p> <p> </p> <p>She said that no managers were available when i requested to speak to one and advised that one will call me back.</p> <p> </p> <p>I've lodged a Facebook complaint as well, I trust a manager will call me back</p>