TREATED LIKE I AM COMMITING *****

If i could i would not even have chosen a star, that is how disgusted i am with Foschini. I lost my card a while ago and did not realise it until a few months ago. I decided to get it replaced later as i could not find my old ID and the account was still in my previous surname and not my married name. I went to Foschini East Rand Mall to have the card replaced and change the account into my married name as well. I gave them my ORIGINAL ID which was on the old surname, my new ORIGINAL ID with my married name and ORIGINAL marriage certificate. This was emailed to their head office by the branch. I then had to answer security questions over the phone which was of many years ago (10 years and older) . Of course i failed it. Who can remember their previous cell number or previous employers' phone number in a flash? Now they want a copy of my bank statement which i feel is private and they have no business knowing what goes on in my bank account. Breach of privacy? Not the confirmation letter of your account, but the account statement! This is confidential and breach of privacy. I had this account since 1988 and now i get treated like a ***** or comitting *****?? Why do they need my bank statement if i could provide original ID's and original marriage certificate? Surely this should count as legit. To top it all, they have now put a stop on my account and i am over R900 in credit on the account. They still deduct admin fees and unemployment insurance. I want to close my account and want a refund of the money overpaid. I am furious being treated like a *********/*****, and don't come and tell me it is for my own protection that they ask the security questions!! What more proves that i am legit if i could provide original id's, marriage certificate and account statement??!!!!