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gerrit R

1 reviews | Active since Sept 2015

09 Sept 2015, 11:37

Transport avalibility after hours

I HAVE A CONCERN ABOUT TRANSPORTATION AFTER HOURS.<br> THE STAFF HAVE DONE STOCKTAKE ON THE 1ST AND 2ND OF SEPTEMBER 2015 AND WORKED UNTIL 9 O'CLOCK IN THE NIGHT ON THE 1ST AND UNTIL 10 O'CLOCK ON THE 2ND NIGHT.<br> NO TRANSPORTATION HAS BEEN GRANTED OR GIVEN TO SOME OF THE STAFF MEMBERS WHO DID NOT HAVE ANY OTHER AVAILABLE TRANSPORT AND NO PUBLIC TRANSPORT AVAILABLE AT THAT TIME OF THE NIGHT.<br> I HAVE TWO QUESTIONS ON THIS PARTICULAR MATTER.<br> 1. IS THE WORK THEN NOT RESPONSIBLE TO OFFER OR ARRANGE TRANSPORT FOR STAFF WHEN THEY ARE WORKING AFTER HOURS?<br> 2. IF THIS IS NOT YOUR POLICY WOULD IT BE A PROBLEM IF SOME OF THE STAFF REFUSE TO WORK LATE BECAUSE OF THE UNAVAILIBILITY OF TRANSPORT AND NO ARRANGEMENTS MADE FROM MANAGEMENT SIDE TO GET THEM HOME SAFELY AT NIGHT?<br> MY SPOUSE IS EMPLOYED AT THIS BRANCH AND WE GOT TRANSPORT DURING NORMAL WORKING HOURS WHICH IS THE STAFF MEMBERS RESPONSIBILITY TO GET TO WORK BUT THIS IS A PROBLEM ONLY WHEN SHE IS REQUIRED TO WORK AFTER HOURS AND NO TRANSPORT IS AVAILABLE OR MADE AVAILABLE TO THEM FROM MANAGEMENTS SIDE.<br> PLEASE ADVISE SOONEST ON THIS MATTER AND WHAT THE RIGHTS OF EMPLOYEES ARE PERTAINING TO THIS MATTER <br> YOURS FAITHFULLY<br> GERRIT

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Replies (1)
Foschini
Foschini's reply09 Sept 2015, 11:56
Official
Hello gerrit1000,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.